Returns and Exchange Policy
- If you have purchased any product from The Energy Depot that is faulty or damaged (through no fault of yours) we will, at our discretion, exchange the product or return it for a credit note to be used at your next purchase.
- Returns and exchanges will be accepted within 14 days of the purchase and you must provide the proof of purchase, else no return or exchange shall be facilitated.
- When returning or exchanging the product, you must ensure it is brought back in its original packaging with all its components. Products not returned in the aforementioned state, will incur a processing fee, which is 10% of the sale price.
- Returns due to a change in mind will incur a 15% restocking fee.
- It shall be your responsibility to arrange and pay for goods to be shipped back to the distribution centre. Products being returned need to be in “as new” condition. Any products that have been opened and taken out of the original packing, with the exception of faulty products, will not be accepted.
- Free pick up with the option of Cash on Delivery
- Free Delivery on Solar orders over $5000 in Melbourne-metro area.
- Free delivery on LED lighting orders over $300
- Standard shipping cost for lighting product- $50